Privacy Policy
Last Updated: 07/10/2025
Welcome to the Pinball Shop.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect several types of information to ensure a secure and personalized shopping experience.
1.1 Personal Information
When you purchase a pinball machine or contact us, we may collect:
Full Name
Billing Address
Shipping Address
Email Address
Phone Number
Payment Information (processed securely via third-party payment gateways, WE DO NOT store full card details)
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
IP Address
Browser type and device information
Pages viewed and time spent on site
Cookies and tracking technologies
Referring website or links clicked
This information helps us improve site performance and enhance user experience.
1.3 Account Information
If you create an account, we collect:
Username
Password (encrypted)
Order history
Wishlist items
2. How We Use Your Information
We use your information to deliver high-quality service and ensure safe, smooth transactions.
We use your data for:
Processing and delivering your orders
Providing customer support and responding to inquiries
Personalizing your shopping experience
Sending order updates, confirmations, or shipping notifications
Improving website functionality and security
Running analytics and understanding user behavior
Detecting and preventing fraudulent activities
Marketing communications (only with your consent)
3. Legal Basis for Processing (GDPR Compliance)
If you are in the EU/EEA, we process your data under:
Performance of a contract (fulfilling orders)
Legitimate interest (improving site security and user experience)
Consent (when subscribing to newsletters)
Legal obligation (tax records, invoicing)
4. Cookies & Tracking Technologies
We use cookies to:
Improve website speed and performance
Store your cart items
Remember your login details
Analyze traffic and user behavior
Show personalized product recommendations
You may disable cookies in your browser settings; however, some features may not work properly.
5. How We Protect Your Information
Your privacy is our priority. So, we implement:
SSL encryption across all pages
Secure payment gateways
Firewall and anti-malware protection
Encrypted password storage
Access control for staff
Regular security audits
While no method is 100% secure, we follow industry-best practices to safeguard your information.
6. Sharing Your Information
We do not sell your personal information.
We may share data only with trusted third parties that help run our business:
6.1 Service Providers
Payment processors
Shipping & logistics partners
Email marketing platforms
Web hosting providers
Each third party is obligated to protect your data.
6.2 Legal Requirements
We may share information if required by:
Law enforcement
Government authorities
Court orders
7. International Data Transfers
If you are outside the country where our servers are located, your information may be transferred internationally.
We ensure compliant data protection safeguards in line with GDPR and global standards.
8. Data Retention
We keep your information only as long as necessary:
Order and tax records: 5-10 years
Account data: until you delete your account
Marketing data: until you unsubscribe
9. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“Right to be Forgotten”)
Restrict processing
Object to processing
Request data portability
Withdraw consent
Opt out of marketing emails anytime
To exercise these rights, contact us at:
support@pinballshop.store
10. Children’s Privacy
Our website is not intended for children under 16.
We do not knowingly collect information from minors.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
We encourage you to read their privacy policies.
12. Email Marketing & Communication
When you subscribe to our newsletter, you give consent to receive:
Updates
Promotions
New product releases
Exclusive offers for pinball machines
You may unsubscribe at any time using the link in the email.
13. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
Changes take effect once posted on this page.
We recommend reviewing this page regularly.
14. Contact Us
If you have questions, concerns, or requests regarding your personal data, contact us at:
support@pinballshop.store
This Privacy Policy applies to all customers purchasing pinball machines, pinball accessories, and related gaming equipment through our online store.