Refund and Returns Policy
Last Updated: 07/10/2025
At The Pinball Shop, we are committed to delivering high-quality pinball machines, replacement parts, and accessories. Your satisfaction is our top priority.
This Refund & Return Policy explains when and how you may request a return, replacement, or refund.
By purchasing from our store, you agree to the terms outlined below.
1. Return Eligibility
We accept returns within 7 days of receiving your pinball machine or product.
To qualify for a return:
The request must be submitted within 7 days from the date the product was delivered.
The item must be in its original condition, including:
Original packaging
Manuals
Accessories
No physical damage caused by the customer
A valid proof of purchase must be provided.
Returns submitted after 7 days will not be accepted.
No exceptions.
This strict timeline is necessary due to the high value and delicate nature of pinball machines.
2. Non-Returnable Items
The following items cannot be returned:
Products returned after the 7-day window
Items damaged due to improper installation or handling
Products showing signs of wear, modification, or tampering
Special-order or custom-configured pinball machines
Digital products, downloads, or software
Clearance or “final sale” items
3. Conditions for Return Approval
To ensure safe handling of pinball machines, all returns must meet these conditions:
3.1 Product Condition
The machine must:
Be fully intact
Not show signs of unauthorized repair
Not have internal or external modifications
Include all original components and packaging
3.2 Inspection Process
After receiving the returned item, our technicians will inspect it within 3-5 business days to determine eligibility.
If the product fails inspection, the return will be rejected and shipped back to you at your expense.
4. Return Process (Step-by-Step)
To initiate a return, follow the steps below:
1. Contact Us within 7 days:
📧 Email: support@pinballshop.store
Include your order number, name, and reason for return.
2. Wait for Return Authorization
You will receive instructions and a Return Authorization Number (RAN).
Unauthorized returns will be refused.
3. Package the Product Securely
Ensure the machine or item is protected to prevent transit damage.
4. Ship to the Address Provided
Return shipping costs are the customer’s responsibility, unless the product arrived damaged or incorrect.
5. Inspection & Approval
When the item is received, we will inspect it and notify you of the result.
5. Refunds
If your return is approved, you will receive a refund:
5.1 Refund Method
Refunds are issued to the original payment method used during checkout.
5.2 Processing Time
Refunds typically take:
3-7 business days for processing
Additional time depending on your bank or card issuer
5.3 Deductions
Refunds may be reduced if:
Parts or accessories are missing
The product is not returned in original condition
Shipping fees or return shipping costs apply
Original shipping fees are non-refundable unless the product arrived damaged or incorrect.
6. Exchanges & Replacements
We offer exchanges or replacements only if:
The item arrives damaged
The wrong item was sent
A manufacturing defect is identified upon delivery
Customers must report damage or defects within 48 hours of delivery with clear photos/videos.
After 7 days, exchanges cannot be offered.
7. Damaged or Defective Items
If your pinball machine arrives damaged or defective:
Contact us within 48 hours
Provide photos or videos showing the issue
Do not attempt repairs yourself
We will offer:
Replacement
Exchange
Partial refund (case-by-case)
Failure to report damage within 48 hours may void warranty coverage.
8. Shipping Costs for Returns
Return shipping is the customer’s responsibility, unless the item was delivered damaged or incorrect.
For high-value items like pinball machines, we recommend insured freight shipping.
We are not responsible for lost or damaged return shipments.
9. Cancellations
9.1 Before Shipping
Orders can be canceled before shipment for a full refund.
9.2 After Shipping
Once the order has shipped, the order cannot be canceled.
You must follow the return procedure after receiving the product.
10. Warranty Claims
Some pinball machines include manufacturer or store warranties.
Warranty coverage varies by brand and product.
Warranty does not cover:
Damage caused by misuse
Unauthorized repairs
Normal wear and tear
Electrical surges or improper power supply
For warranty support, contact us at:
📧 support@pinballshop.store
11. Fraud Prevention & Abuse Policy
We reserve the right to:
Refuse returns
Reject suspicious claims
Ban accounts engaged in return fraud
This ensures fairness and protects our business from abuse.
12. Changes to This Refund Policy
We may update this policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
For refunds, returns, or inquiries, reach us at:
📧 support@pinballshop.store
This Refund & Return Policy applies to all purchases of pinball machines, refurbished pinball machines, and pinball accessories made through our online store.